Defined review
Diagnosis
Resolve one agreed question using a fixed set of evidence.
- Question
- What is making the journey from a service page to contact unclear?
- Inputs
- Agreed pages, the intended customer journey and available analytics, with their limits recorded.
- Deliverables
- A findings record, supporting evidence, priorities and a recommendation for the next decision.
- Ownership
- We review and explain. Your team supplies context and confirms the question and evidence set.
- Done means
- The agreed question is addressed, findings are traceable and recommendations are reviewed with you.
- Not included
- Implementing changes, a full-site audit or ongoing monitoring unless separately agreed.
Price pending approval.
Agree the evidence set and deliverables before starting.